Frequently Asked Questions
Everything you need to know about your fitness journey with VERVE.
How long does shipping take for heavy equipment?
Standard shipping for gym equipment usually takes 3-7 business days. For larger items like power racks or heavy weight plates, we use specialized freight carriers to ensure safe delivery.
Do you offer a warranty on your fitness gear?
Yes, we provide a comprehensive warranty on all products. Our structural steel frames carry a lifetime warranty, while wearable parts and accessories are covered for 12 months.
Can I return a product if it doesn't fit my space?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs for heavy equipment are the responsibility of the customer.
Are your barbells and plates Olympic standard?
Absolutely. All our premium barbells and bumper plates are manufactured to IWF (International Weightlifting Federation) standards, featuring 50mm sleeve diameters.
Do you offer assembly services for home gyms?
We provide detailed digital assembly guides for all equipment. For professional installation services, please contact our support team to see if a certified technician is available in your area.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and Klarna to help you build your dream gym now and pay later.